Every member of staff and volunteer is expected to uphold the following principles:

• Safety first – for participants, volunteers, staff, and horses.

• Dignity and respect – every person is valued, listened to, and treated with kindness.

• Inclusion – we remove barriers and adapt to individual needs.

• Welfare-led horsemanship – horses are partners, not tools.

• Professionalism – reliability, communication, and accountability.

• Community – we work collaboratively with other charities, families, carers, schools, and volunteers.